Go! We are very sorry that your package has arrived damaged.

At DHL, we treat each shipment with the utmost care, as if it were unique. However, movements during transport can sometimes affect the condition of the package and its contents.

Don’t worry, we’re here to help you claim any costs you are entitled to.

The first thing you should do is take photos of the condition in which you have received the package, both its packaging and its contents , so that we can assess the damage.

Subsequently, we will require them when assessing a possible repair, or replacement.

If the contents have been damaged or unusable, we will also need you to send us proof of its value.

If the shipment was insured, even if the goods are unusable, you should not discard them, as the insurance may require some additional detail.